Creating and Managing Client Accounts Print

Prerequisites

• An active Reseller Hosting plan

• Access to the reseller control panel (typically WHM)

• A predefined hosting package (disk space, bandwidth, email limits, etc.)

Creating a Client Account

Step 1: Log in to the Reseller Control Panel

1. Sign in to your SmartHostee reseller dashboard.

2. Open WHM or the reseller management interface.

Step 2: Create a Hosting Package

1. Navigate to Packages → Add a Package.

2. Define resource limits (disk space, bandwidth, email accounts, databases).

3. Save the package.

Packages ensure consistent resource allocation across client accounts.

Step 3: Create the Client Account

1. Go to Account Functions → Create a New Account.

2. Enter the client’s domain name.

3. Provide a username and password.

4. Assign the previously created hosting package.

5. Enter the client’s contact email address.

6. Click Create to finalize the account.

Managing Existing Client Accounts

Suspend or Unsuspend an Account

• Used for non-payment, policy violations, or maintenance

• Temporarily disables website and email services without deleting data

Upgrade or Downgrade Resources

1. Select the client account.

2. Change the assigned hosting package.

3. Save changes to apply new limits.

Reset Passwords

• Reset cPanel or FTP passwords if a client forgets credentials

• Password updates take effect immediately

Terminate an Account

• Permanently deletes all data associated with the account

• Recommended only after backups are confirmed

Best Practices for Resellers

• Create standardized packages for easier management

• Keep client contact details accurate

• Perform regular backups before major changes

• Avoid over-allocating server resources

Important Notes

• Each client account is isolated from others

• Resource limits are enforced at the package level

• Account termination is irreversible

Expected Outcome

You will be able to create, control, and maintain independent client hosting accounts efficiently while ensuring resource stability and service reliability.